Privacy Policy

Privacy Policy

City Movers and Packers will care about the safety of your privacy so that your personal information remains hidden during the use of our services. The type of information we collect, how we use it, our security measures, and a legal basis for sharing them are all stated in this policy.

Information Collection

As you choose our services, we gather personally identifiable information. Such information includes names, street addresses, contact numbers, and email addresses. These help in processing relocation services including booking and tracking shipments. Besides, we may collect a few pieces of non-personal information, like the IP addresses of your respective computer systems, purely for website analytics and improvement.

Usage of Information

Your personal information is used exclusively for service-related purposes, such as:

  • Managing service requests and bookings.
  • Handling of complaints as well as customer support queries.
  • Service enhancement and overall online interaction.

We do not sell, trade, or rent to otherwise third-party parties any personally identifiable information except in those conditions where we need to share your information, for instance with consent, to complete a service or if lawfully required of us to do so.

Information Security

Our services use secure data storage and employ encryption protocols that are only accessible to authorized staff. In addition, our systems are regularly updated and kept to avoid people without authorized access.

Cookies

Our website will have cookies to understand functional and easy operation on the web. Cookies will enable us to gather traffic and interaction data for our website but will not request personally identifiable information. You can set your browser to reject cookies or to alert you when they are in transit. Declining cookies may affect your ability to browse.

Data Retention and Destruction

We maintain personal information only for as long as it is necessary to fulfill a purpose or meet a legitimate need under the law. We will properly dispose of your data when it is no longer needed through adherence to industry best practices.

Third-Party Services

We share information with third-party services, including insurance companies and logistics partners, to provide you with an experience that reflects the best possible service experience. Our third-party service providers are contractually bound to keep information confidential and to maintain the integrity of data.

Your Rights

You have a right to:

  • Access and amendment of information.
  • Deletion of data.
  • Opt out of direct advertising communications.

To use these rights, please refer to our customer care.

Policy Changes

City Movers and Packers reserves its discretion to revise this privacy policy without notice at any time of day or night. Check this page periodically, at your discretion, to be better informed of the most current updates in respect of this privacy policy.

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